This Agreement governs your use of the DoorVenza website, services, and any associated applications. By accessing or using our services, you agree to abide by these Privacy Policy. This Agreement is a legally binding contract between you (the "User") and DoorVenza ("Company," "we," "us," or "our"), and it outlines your rights, obligations, and responsibilities when using our platform.
1. PRIVACY
At DoorVenza, we respect and prioritize the privacy of our users. We understand the importance of protecting personal data and ensuring that your information is handled securely. Our Privacy Policy is designed to provide transparency about how we collect, use, store, and disclose your personal information.
We collect user data such as names, addresses, phone numbers, email addresses, and payment details to process transactions efficiently and ensure a smooth user experience. Additionally, we gather analytical data such as browsing behavior and purchase history to improve our platform and enhance user satisfaction. This information is collected through secure channels and is protected by industry-standard encryption.
DoorVenza does not sell, trade, or rent your personal data to third parties. However, we may share certain information with trusted service providers who assist us in processing payments, delivering products, or improving our platform. These partners are required to adhere to strict confidentiality agreements.
Users have the right to request access to their personal data and can update or delete their information as needed. Our data retention policy ensures that personal information is stored only for as long as necessary to fulfill the intended purpose or comply with legal obligations. If you wish to make any changes to your personal data or have concerns about how it is used, you can contact our support team.
DoorVenza also complies with applicable privacy laws, including GDPR and CCPA, to provide a secure and lawful environment for our users. By using our services, you agree to our privacy practices outlined in this agreement.
2. ELECTRONIC COMMUNICATIONS
When you use DoorVenza, you consent to receive electronic communications from us, including but not limited to emails, text messages, app notifications, and other digital correspondence. These communications may include transaction confirmations, promotional offers, service updates, order tracking details, and notifications about changes to our policies.
Electronic communication allows us to provide faster customer support, reduce paper waste, and keep you informed about your orders and account activities. We implement secure communication methods to prevent unauthorized access and ensure that messages sent to you remain confidential.
Users may opt out of marketing and promotional emails at any time by following the unsubscribe link included in such messages. However, opting out of promotional emails does not exempt you from receiving important transactional messages related to your purchases or security notifications.
DoorVenza is not responsible for any communication failures due to incorrect email addresses or mobile numbers provided by users. To ensure seamless service, users must keep their contact information up to date.
3. COPYRIGHT
The content available on DoorVenza, including text, graphics, images, videos, logos, and software, is the intellectual property of DoorVenza or its content suppliers and is protected under copyright laws. Unauthorized use, reproduction, distribution, or modification of any content from our platform without written permission is strictly prohibited.
Users may not copy, download, or reproduce any content for commercial use without obtaining prior approval. Any unauthorized use of copyrighted material may result in legal action.
If you believe that any content on our platform infringes upon your copyright, please contact us with a detailed explanation of the infringement. We take copyright violations seriously and will take necessary actions, including removing infringing content and notifying the concerned parties.
4. TRADEMARKS
DoorVenza’s name, logo, and associated brand elements are registered trademarks. These trademarks distinguish our products and services from others in the marketplace. Any unauthorized use of our trademarks for commercial or misleading purposes is prohibited and may result in legal consequences.
Users are not permitted to use our trademarks in any way that implies an affiliation, endorsement, or sponsorship without prior written consent from DoorVenza. If you wish to use our trademarks for legitimate purposes such as reviews, comparisons, or journalistic content, please contact us for approval.
DoorVenza reserves the right to take legal action against individuals or businesses that misuse our branding, logos, or any distinctive visual identity elements.
5. PRODUCT DISCLAIMER
All products available on DoorVenza are sold "as is" without warranties of any kind, either expressed or implied. We do not guarantee the quality, suitability, or effectiveness of any product beyond the information provided by manufacturers.
DoorVenza is not responsible for adverse effects caused by improper use of products, including but not limited to personal injury, allergic reactions, or misuse of electronic devices. Users are encouraged to read product descriptions, instructions, and warnings before making a purchase.
We strongly recommend consulting professionals before using certain products, particularly nicotine-based, vape-related, or other consumables. Users assume full responsibility for the use and consequences of purchased products.
In cases of defective products, customers must report issues within a specified time-frame to be eligible for a replacement or refund under our refund policy. However, consumable items such as e-liquids, tobacco products, and perishable goods are generally non-refundable unless proven to be defective upon arrival.
DoorVenza disclaims any liability for damages arising from the improper use, storage, or handling of products. Users acknowledge that purchases are made at their own risk, and DoorVenza is not liable for any claims beyond those covered under applicable consumer protection laws.
6. AGE RESTRICTION
DoorVenza is committed to strict compliance with federal, state, and local laws regarding the sale of age-restricted products, including but not limited to tobacco, vape products, and other regulated items. To ensure the legal and responsible sale of such products, we enforce rigorous age verification measures using AgeChecker.net, a trusted age verification service, to confirm that customers meet the legal requirements for purchasing restricted goods.
Minimum Age Requirement
- United States Federal Law: The Tobacco 21 Law mandates that all tobacco and vape-related products can only be sold to individuals 21 years of age or older.
- State and Local Laws: Some states may have additional regulations that impose further restrictions on age-restricted products.
- International Sales: If DoorVenza expands its services outside the U.S., all international buyers must comply with their local age restrictions and regulatory requirements.
Age Verification Process
To ensure compliance with legal requirements, DoorVenza mandates that all customers purchasing age-restricted products complete an age verification process via AgeChecker.net before checkout. The verification process includes:
- Instant Identity Verification: Customers will be prompted to enter their date of birth and upload a government-issued ID (such as a driver’s license, passport, or state ID) at checkout.
- Automated Verification: The system cross-references the submitted information against secure databases to confirm legitimacy.
- Manual Review (If Necessary): In cases where automated verification is inconclusive, a manual review will be conducted by AgeChecker.net to authenticate the user’s identity.
- Repeat Customers: Users who have previously verified their age may not need to re-verify for subsequent purchases, unless required by updated regulations.
Failure to complete the age verification process will result in the cancellation of the order. DoorVenza reserves the right to refuse service to any customer who fails to meet the legal age requirement or provides false information.
Prohibited Transactions
DoorVenza enforces the following restrictions to prevent underage purchases:
- No Exceptions for Underage Buyers: Individuals under 21 are strictly prohibited from purchasing age-restricted products.
- No Third-Party Purchases: It is illegal for an individual of legal age to purchase an age-restricted product on behalf of a minor. This is considered a straw purchase and is subject to criminal penalties.
- Address and Identity Verification: Orders flagged for suspicious activity (such as multiple failed verifications or mismatched shipping and billing addresses) will be reviewed and may be canceled at DoorVenza’s discretion.
- Shipping Restrictions: Some states and municipalities have additional laws prohibiting the shipment of certain tobacco and vape products. Orders that violate these laws will be canceled.
State-Specific Compliance
While federal law sets the minimum age for purchasing tobacco and vape products at 21, some states impose additional restrictions:
- California: Bans the sale of flavored tobacco products.
- New York: Prohibits online sales of vape products to consumers.
- Massachusetts: Enforces strict packaging and marketing requirements for nicotine products.
- New Jersey: Bans the shipment of vaping products to consumers.
- Utah: Requires state licensing for online vape sales.
DoorVenza continuously updates its compliance measures to adhere to state and local regulations and may restrict sales accordingly.
Penalties for Violation
Users found attempting to bypass age verification measures or providing false information will face the following penalties:
- Account Suspension: Immediate suspension or permanent ban from DoorVenza’s platform.
- Order Cancellation: Any fraudulent or non-compliant order will be automatically canceled without refund.
- Legal Consequences: Violations of age restriction laws may be reported to law enforcement agencies, leading to criminal charges.
- Financial Liabilities: Users attempting fraudulent transactions may be subject to fines or legal claims.
Retailer & Partner Responsibilities
DoorVenza works with third-party retailers and suppliers who are required to:
- Implement age verification measures when fulfilling orders.
- Ensure proper labeling and compliance with state and federal packaging laws.
- Refuse service to customers who do not meet age requirements.
- Report suspected fraudulent purchases to DoorVenza for further action.
Consumer Education & Awareness
DoorVenza actively promotes responsible purchasing by:
- Providing age verification FAQs on our website.
- Educating customers on local and federal laws regarding tobacco and vape products.
- Displaying clear warnings on product pages regarding age restrictions.
7. YOUR ACCOUNT
Your DoorVenza account is essential for accessing our platform, making purchases, and utilizing our services. Users are responsible for maintaining the security and confidentiality of their account credentials, including their username and password. It is crucial to ensure that your login details remain secure and are not shared with unauthorized individuals. If you suspect any unauthorized access to your account, you must notify DoorVenza immediately.
To create an account, users must provide accurate and complete information, including their name, email address, contact details, and payment information. Providing false or misleading information may result in account suspension or termination. Users must also ensure that their account details are up to date to avoid disruptions in service.
DoorVenza reserves the right to verify the identity of any user at any time. If requested, users may be required to submit additional identification documents to confirm their identity and maintain compliance with regulatory requirements.
Each user is allowed only one account unless explicitly authorized by DoorVenza. Creating multiple accounts to exploit promotions, manipulate the system, or engage in fraudulent activities is strictly prohibited. Any violation of these terms may lead to the permanent suspension of all associated accounts.
Users are fully responsible for all activities that occur under their account. This includes purchases, interactions with customer support, and any communications made using their registered details. If a user believes their account has been compromised, they must take immediate action by changing their password and notifying DoorVenza’s support team.
In cases of suspected fraudulent activity, DoorVenza reserves the right to suspend or terminate accounts without prior notice. Additionally, we may initiate legal action against users involved in fraudulent transactions, charge-backs, or activities that violate our terms and conditions.
DoorVenza also implements measures to enhance account security, such as multi-factor authentication (MFA) and security alerts. Users are encouraged to enable these security features to add an extra layer of protection to their accounts.
Failure to comply with the terms outlined in this section may result in the restriction, suspension, or permanent closure of your DoorVenza account. We encourage all users to maintain the highest level of integrity and security when using our platform to ensure a safe and trustworthy experience for all customers.
By using DoorVenza, you acknowledge and agree to these account policies and understand that you are responsible for any actions taken using your registered account.
8. THIRD-PARTY LINKS
DoorVenza’s website and services may contain links to third-party websites, applications, or services that are not owned or controlled by DoorVenza. These third-party links are provided for user convenience and may direct you to external platforms that have their own terms of use, privacy policies, and security measures.
By clicking on a third-party link, you acknowledge that DoorVenza is not responsible for the content, accuracy, or privacy practices of these external sites. We do not endorse, monitor, or make any representations regarding third-party websites and services. Users should exercise caution and review the terms and privacy policies of any external websites before providing personal information or making transactions.
Third-party links may include advertisements, affiliate marketing links, or references to other businesses that are independent of DoorVenza. We may receive compensation for clicks, referrals, or purchases made through certain third-party links, but this does not influence our commitment to transparency and fairness.
Users must understand that accessing third-party websites is done at their own risk. DoorVenza assumes no liability for any damages, losses, or security breaches resulting from interactions with third-party platforms. If users encounter misleading or inappropriate third-party content, they should report it to DoorVenza so we can evaluate the inclusion of such links.
Additionally, some third-party services may require users to create separate accounts or provide additional information. DoorVenza does not manage these external accounts and is not responsible for any issues, disputes, or unauthorized activities occurring on third-party platforms.
By using DoorVenza’s services and engaging with third-party links, you acknowledge and agree that DoorVenza bears no responsibility for external websites or their actions. It is your responsibility to review and comply with their respective policies and terms before proceeding with any interactions.
9. COMMUNICATION SERVICES
DoorVenza may provide various communication services, including but not limited to customer support chat, email correspondence, SMS notifications, social media interactions, and forums. These services are offered to facilitate better engagement, provide customer assistance, and enhance user experience on the platform. By using any of these communication channels, you agree to abide by the guidelines set forth in this section.
Usage of Communication Services
Users are expected to engage respectfully when communicating with DoorVenza representatives, support staff, and other users within any platform-provided communication channels. Abusive, offensive, threatening, defamatory, or otherwise inappropriate language is strictly prohibited. Any violation of this policy may result in warnings, account suspension, or permanent termination of access to DoorVenza services.
DoorVenza reserves the right to monitor all communication services to ensure compliance with these guidelines. Any content shared or transmitted through DoorVenza’s communication channels may be reviewed, stored, and, if necessary, disclosed to law enforcement agencies in response to legal inquiries or investigations.
Automated Notifications and Messages
By creating an account with DoorVenza, users consent to receive automated notifications and messages via email, SMS, or in-app alerts. These communications may include order confirmations, account security alerts, promotions, service updates, and important notifications regarding policy changes.
Users may opt out of promotional communications at any time by following the unsubscribe instructions provided in emails or by updating their communication preferences in their account settings. However, essential notifications related to account security, orders, and legal obligations cannot be opted out of, as they are necessary for maintaining platform functionality and security.
User Responsibility for Information Shared
Users acknowledge that any information they share through communication services, such as product reviews, discussion forums, or public interactions, may be visible to other users. It is the responsibility of the user to ensure that shared information does not violate privacy laws, intellectual property rights, or other applicable legal standards.
Additionally, DoorVenza does not assume liability for any misleading, incorrect, or offensive content posted by users within its communication channels. If users encounter such content, they are encouraged to report it to DoorVenza’s support team for review and potential removal.
Data Privacy in Communications
DoorVenza takes data privacy seriously and employs security measures to protect communication records. However, users should exercise caution when sharing personal or sensitive information over digital communication channels, as no online service can guarantee absolute security against Cyber threats.
By utilizing DoorVenza’s communication services, users agree to comply with these terms and acknowledge the importance of maintaining respectful, lawful, and ethical communication. Failure to adhere to these policies may result in restricted access or account termination.
10. Applicable Law
This Agreement and all transactions conducted through the DoorVenza platform are governed by applicable federal and state laws. Users agree to comply with all relevant legal requirements and accept that their interactions with DoorVenza are subject to these laws.
Jurisdiction and Venue
- DoorVenza is a U.S.-based entity, and all legal matters will be resolved under the jurisdiction of the State of Delaware.
- Any legal disputes requiring litigation must be filed in the state or federal courts of Delaware.
- Users outside of the U.S. agree that U.S. laws will apply to their transactions with DoorVenza.
- In cases where foreign laws conflict with U.S. regulations, U.S. laws shall take precedence regarding transactions completed on DoorVenza’s platform.
Compliance with Federal and State Laws
DoorVenza operates in compliance with all relevant laws and regulations, including but not limited to:
- Federal Trade Commission (FTC) regulations regarding consumer protection.
- FDA regulations concerning tobacco, vaping products, and restricted goods.
- Consumer fraud and deceptive trade practices laws enforced at both federal and state levels.
- Data privacy laws, such as the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR) where applicable.
- E-commerce tax laws requiring compliance with state and local sales tax collection.
Users acknowledge that their access to certain products and services may be restricted based on state or local regulations. It is the user’s responsibility to ensure that their purchases comply with local laws.
Taxation and Sales Compliance
- DoorVenza collects applicable state and local sales taxes based on the user’s location.
- Users are responsible for reporting and paying any additional taxes that may be required under their local jurisdiction.
- Certain states may require excise taxes on tobacco and vaping products, and these taxes may be included in the final sale price where applicable.
- Users purchasing goods for resale must provide valid resale certificates to qualify for sales tax exemptions.
International Transactions
While DoorVenza primarily serves U.S. customers, international transactions may be subject to additional customs duties, import taxes, and compliance with international trade laws. Users outside of the U.S. are responsible for any applicable fees or legal requirements.
- DoorVenza does not guarantee compliance with non-U.S. product regulations and does not assume liability for shipments held by foreign customs authorities.
- International buyers should ensure they understand and comply with their country's import laws before purchasing restricted goods.
Legal Amendments and Policy Updates
DoorVenza reserves the right to update this legal policy as needed to comply with new laws and regulations. Users are encouraged to review this section periodically to stay informed of any changes.
By continuing to use DoorVenza’s services, users acknowledge their agreement to comply with all applicable laws and jurisdictional requirements.
11. Termination
DoorVenza reserves the right to terminate or suspend a user’s account, access to services, or ability to make purchases at its sole discretion. Account termination may occur due to violations of our terms and conditions, fraudulent activity, abuse of policies, non-compliance with legal requirements, or other actions that compromise the integrity of our platform.
Grounds for Account Termination
A user’s account may be terminated or suspended under the following conditions:
- Violation of Terms and Conditions: Any breach of the agreed terms, including improper use of the platform, fraudulent claims, or attempts to exploit loopholes in the system.
- Fraudulent or Suspicious Activity: Engaging in fraudulent transactions, identity theft, charge-back abuse, or any actions that threaten the security of DoorVenza and its users.
- Non-Compliance with Regulatory Laws: Any purchases, sales, or activities that do not comply with applicable state, federal, or international regulations.
- Abuse of Services or Staff: Users who harass customer support representatives, threaten legal action without cause, or attempt to manipulate the service policies may be subject to termination.
- Engagement in Unlawful Activities: Any attempts to use DoorVenza’s platform for illegal or prohibited activities, including but not limited to money laundering, sale of restricted goods, or fraudulent business practices.
- Repeated Charge-backs or Payment Disputes: Customers who consistently initiate charge-backs or disputes without valid reasons may have their accounts terminated.
Process of Account Termination
When an account is flagged for termination, the following process will be followed:
- Notification: The user will be notified via email regarding the reason for the termination or suspension.
- Opportunity to Appeal: Users may be given an opportunity to appeal the decision if they believe it was made in error. This appeal must be submitted within 14 days of receiving the termination notice.
- Final Decision: DoorVenza reserves the right to uphold or reverse the termination based on its investigation. Once a final decision is made, it will be communicated to the user.
Effects of Termination
- Loss of Access: Once an account is terminated, users lose access to their purchase history, loyalty rewards, and any active subscriptions.
- Outstanding Orders: If a user has any pending orders at the time of termination, they may be canceled or fulfilled at DoorVenza’s discretion.
- Legal Compliance: If an account termination is due to legal violations, DoorVenza may report the user to relevant authorities and comply with law enforcement investigations.
- No Refund Policy: Users whose accounts have been terminated for violating policies will not be eligible for refunds on past purchases unless required by law.
Reinstatement of a Terminated Account
DoorVenza may allow reinstatement of a terminated account under the following conditions:
- The user provides sufficient evidence that the termination was based on a misunderstanding or incorrect assessment.
- The violation was minor, and the user agrees to comply with terms moving forward.
- The user successfully appeals their termination, and DoorVenza determines that reinstatement is appropriate.
Voluntary Account Termination
Users may choose to close their accounts by submitting a request to customer support. Upon voluntary termination:
- Users will lose access to their accounts permanently.
- Pending orders will either be fulfilled or canceled based on the user’s instructions.
- Any remaining balance, store credits, or loyalty points will be forfeited unless claimed prior to termination.
Impact on Future Use
Once an account is terminated, the user is prohibited from creating a new account without express permission from DoorVenza. Any attempts to circumvent this restriction may result in legal action or further restrictions.
DoorVenza reserves the right to update this termination policy at any time and without prior notice to maintain the security and integrity of its platform.
By using DoorVenza services, users acknowledge and agree to the terms outlined in this termination policy.